leonardojimenez

Work

Kahkow

Ecommerce Experience

CancerCare

Cancer support services

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Investment service

About

hi, I’m Leonardo

I use design to solve business problems

I’m a multidisciplinary designer with a background in industrial and software engineering. I am currently looking for full-time remote roles but open to freelance engagements.

I’m more talkative on desktop and tablets. If you’d like to discuss a potential idea or know about me and my work, don’t hesitate to contact me.

Let’s get started!
Leonardo Jimenez
Schedule a
call with me

leonardojimenez

Work

About

Leonardo Jimenez
Schedule a
call with me

Kahkow

Designing premium
chocolate shopping
for the new normal

Affected by covid restrictions and lockdowns KahKow needed to connect with their customers where they were, the internet.

UX Design
Research
Frontend
Kahkow

The need

Kah Kow is a one-stop shop for chocolate makers and chocolate lovers. It offers unique cacao bean profiles and cacao products such as liquor, nibs, butter, and powder.

Most of the sales for the brand were direct sales made in their physical store in Brooklyn, New York.

After covid, most stores were closed, creating the urgency for an e-commerce store where users could consume the brand.

The challenge

Kah Kow serves two different demographics with the different needs and purchasing behavior.

The store needs to make it easy for their clients to sort and search the +500 products types. The two archetypes of the client are the following:

The Chocolatier

The Chocolatier

The most profitable clients of the store are companies and individuals that make confectionery from chocolate.

They purchase the raw materials in bulk and use the finished chocolate products in the store to guide what they can accomplish.

The Connoisseur

The Connoisseur

Consumers with a sophisticated palate. They appreciate new and quality chocolate products.

Some of them with special needs like Kosher and dairy-free chocolate.

Users search Patterns

We started our research by identifying the consumers' search criteria when googling chocolate products.

We first focused on the New York Sector.

The top searches showed us what was important for the consumers and their needs.

We also discovered pet owners were really interested in giving their pets chocolate!

What chocolate is gluten Fr

Categories Taxonomy

Search is the most crucial section of the site, so we did a deep analysis of how we could categorize the products and how they related to the profiles of the users we had.
We discovered potential services or product categories that could expand the value for the customer.
Also, we identified elements that were missing from the current experience that were critical for the users.

Customer Centric

  • Alergenics
  • Diet (Vegan, Dairy free, Diabetics Friendly, etc)
  • Pet Friendly
  • Gift
  • On Sale
  • Occasional
  • Limited Collection
  • To make at home
  • Prize and Awards

Product Centric

  • Bean Origin
  • Inclusion (Nuts, Caramel, etc)
  • Weight
  • Chocolate Concentration (90%, 80%, etc)
  • Presentation (Bar, Drink, etc)
  • Raw Ingredient ( Beans, Nibs, etc)
  • Expiration Date
  • Denomination of Origin
  • Texture

Wireframes

We created a descriptive menu showing the categories depending on the customer and their use case to improve search.

Categories Navigation

In order to improve search with the information about categories we created a descriptive menu detailing the main criterias categories useful for the customer and their use case.

Color Palette

We decided to choose a pretty minimal palette to make the product photography the protagonist of every page.
The limited colours provide a more premium look to the brand. A risky move that paid off in the end.

Business Opportunities

Our research also showed business opportunities related to their niche that were not being used.

Flowers

Chocolate is a recurring gift for special days and anniversaries.

Our investigation showed a high correlation between purchasing those two items.

Special Ocassions

The consumption of chocolate is affected by seasonality. Important dates like Christmas, Easter, Mother’s day and anniversaries influence it.

Creating gifts, limited editions and bundles for these special occasions can improve the dollar amount per client.

Giftcards

Our research discovered that end consumers do not always know what to buy for others (one of the main reasons for purchases).

The gift cards became a convenient way of addressing that issue.

Corporate Gifts

Company gifts are a marked not explored for the company.

The technical capacities and our benchmarks against the competition showed us a profitable market with enormous opportunities for growth with more people working from home.

Color Design

Results

The new design improved the sales on the site by 34%, and the average order size increased by 23% from their pre-pandemic sales.

The online shop also opened a digital channel for leads of the products for Chocolatiers and chocolate product companies.

Do you want me on your
team? Let’s talk about it

Leonardo Jimenez
Schedule a
call with me

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